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Administration and safety

Why are some administrative tools missing?

Tools depend on account permissions and available services. Ordinary accounts cannot administer users or settlements. Authorized administration manages platform roles.

What are the quick tools?

Authorized users have dedicated pages for announcements, online sessions, registered users, password changes and account deletion. Verify the username and confirmation before sensitive actions.

How is room support managed?

Support administration separates activation, applications, income, complaints and settlements. Decisions require recorded reasons. Settlements require financial permission, balance and a unique reference.

How do I report a bug and update?

Use the official support channel in About. Include the issue, time and version without account secrets. When an update is available, open the official website; a device-specific download appears when the release manifest and ABI can be checked. Download opens in a browser, and Android asks for your approval before installation. There is no silent update. Check Settings → Permissions and background if alerts are missing outside the app.

How does the owner manage STC and products?

Open product and pricing management from account and server administration. Only the platform owner changes the STC reference with an audit reason, or creates room/member plans with titles, descriptions, prices, durations, discounts, offers and availability. The website administration panel offers the same tools. Changes do not require an app update. Existing product types cannot change; use a new code for a different service type. Deactivation blocks new purchases and renewals while preserving paid time.

Who manages invitations and offers, and who sends announcements?

The platform owner for a domain manages room invitation packages, prices, limits, access lists, offers, audiences and sales in Room Services Management. Platform announcements may be sent by the owner or an authorized announcements manager; announcement permission does not grant price control.

How are new account registrations monitored?

The owner receives new-registration notices for their own domain and can delegate monitoring to selected accounts in Platform Managers. Notices do not cross domains. Available data includes the time, source and network address; device details appear only when the client explicitly provides them.

What do Suggested for You access controls do?

Blocking an account prevents it from booking promotion for its rooms; blocking a room prevents anyone from booking its promotion. Neither blocks room entry. Allow rules are exceptions while public booking is off, but blocks take priority. A status-line grant only permits a short card message and does not grant booking access. Advertisement managers control blocks and status-line grants; the platform owner controls public booking, exceptions and prices.

Where do I manage distinction products and prices?

In Subscription and Services Administration → Distinction management, only the owner changes products, prices and offers and previews each style. Authorized managers review phrase requests only. WebAdmin → Distinction has separate product, subscription, account, and review/audit pages. Search by username or full JID to see current entitlements and grant, edit or remove them. Administrative changes are audited and notify the subscriber; an administrative gift does not charge STC. If a product changes during editing, refresh before saving.