All help topics · العربية

Account and profile

How do I start?

Create an account with a username and password, then sign in. Use the username in the platform interface. Never share your password or verification codes.

How do I change my picture and nickname?

Open My Profile and tap Edit. Your nickname and picture change your appearance; the username identifies the account. Pictures may take a short time to synchronize.

How do I change my account password?

Open Settings → Account and security → Change password. Enter the current password, then a new password and its confirmation. The app checks the format and match before submission, and the server verifies the current password. Use the new password on your other devices. If the server response is lost, check whether you can sign in before retrying.

Can I use multiple devices?

You can sign in on several devices. Supported messages synchronize while connected; offline devices may receive them later. After reinstalling, the app restores data still retained by the service; large archives can take time. Expired Flashes and messages not retained by the conversation cannot be restored. Keep the apps updated.

What happens when I delete my account?

Deletion through Account Management is permanent and requires password verification. Read the confirmation first. Signing out does not delete your account.

How do I stay connected outside the app?

SyriaTalk uses a background connection service and reconnects gradually when the network returns. Open Settings → Permissions and background to review notification access and battery status, then open system settings if needed. Excluding the app from battery optimization is optional and may use more power; some devices also need autostart enabled. The app cannot bypass force-stop, network loss or system restrictions.

Where can I read the terms and privacy policy?

Before creating an account, open the Terms of Service and Privacy Policy in the app. After reading each document, tap “I have read this document.” Confirm both to enable the agreement checkbox, then check it to enable Register. Existing accounts can open both documents from sign-in without accepting again.

What if sign-in or registration fails?

Check the domain, username, password and connection. Read the specific error and retry when the network recovers. If account creation fails after submission, try signing in before submitting another registration. Never include your password in a report.

How do I review app permissions?

Open Settings → Permissions and background. The page shows notification, camera and microphone status and why each is used, with a button to request access or open Android settings. Camera and microphone are optional and requested when used. Choosing a photo or file through the system picker does not require broad gallery access.